A staff member in the office of the Liberal member, Victor Dominello, has asked to play computer games to pass the time while she deals with constituents.
Read the attached article and answer the following questions:
Is it ok to play games whilst being paid to talk to customers in a customer service role?
Is it fair to the people that are calling that they are not getting the full attention of the staff member involved?How would you feel if you knew that the person on the other end of the phone was not giving you their full attention, thought you were too boring to have long conversations with?