There is also a separate video to watch if you are interested...http://www.ted.com/talks/ron_gutman_the_hidden_power_of_smiling.html?utm_source=newsletter_weekly_2011-05-17
Due: Monday May 23, 2011
As part of our conversations around what makes a successful SME business, we have touched on the ideas of reputations being built (and lost) on the back of stakeholders experience of your organisation. I came across this conversation at TED http://www.ted.com/conversations/2761/do_you_have_a_story_where_your.html and it made me think, the power of a smile can be immeasurable, especially for the impact in your business. Using the 5 W's tell me about a time when a smile has changed your perception of a business...especially why.....
There is also a separate video to watch if you are interested...http://www.ted.com/talks/ron_gutman_the_hidden_power_of_smiling.html?utm_source=newsletter_weekly_2011-05-17 Due: Monday May 23, 2011
24 Comments
Marcus
22/5/2011 03:32:57 am
For this particular context i will use it in relation to myself at work.
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.....
22/5/2011 03:34:02 am
but mainly portrays*** a sense of happiness and comfortability within the aforementioned atmosphere.
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Anita
22/5/2011 11:03:51 am
When a worker smiles/displays a positive attitude they give me an impression that it's a good business environment which will make me want to return there.
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Ekua
22/5/2011 12:16:57 pm
When i walk into a shop and i see the employees smiling it gives me an impression that they enjoy the service they are providing for customers and also enjoy being there. It gives you a sense of comfort as it seems like a very good environment which gives you an increased change of returning, whereas if i walk into a shop and the employees look pissed off and annoyed, most of the time it shows that they don’t want to be there and the service may not be as good.
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Angie
22/5/2011 12:18:33 pm
A couple of weeks ago, a friend and I went shopping at Parramatta Westfield. The first store we went into, we could immediately feel the bad vibes coming from the employees, they seemed angry and frustrated, when we asked for help they did it while muttering resentfully and acting rude. And when they realized we weren’t going to buy anything they acted as if we’d wasted their time.
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ally davis
22/5/2011 12:19:39 pm
when im shopping around and i see positive and happy faces on the employees automatically it gives me an impression they love their job and want to help you with good service. If the opposite occurs, you have a negative attitude towards the shop and wont want to go in there
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Aisha
22/5/2011 01:04:31 pm
A smile can change your perception towards certain things. If your at a store with staff that are welcoming and have smiles on their faces then you feel that you are welcome at the store. If the staff have blank faces and give off a bad vibe you feel unwanted and ultimately dislike the store. This would be bad for your business as you would be losing customers and not making a profit. Without a smile you may also show that you dont want to be there or that you have better things to do. This can make people unhappy as they may think that you class yourself higher then them etc. If your staff has a smile however your customers will be willing to buy your products and even come back.
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charlie
22/5/2011 01:24:20 pm
When ever i go shopping i usually like to talk to the employers but if they are really negative then most likely i wont even bother going into the shop, but if they are positive workers and love their job then i can go in the shop knowing they are going to be friendly and help me with my shopping.
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Ms Giveen
22/5/2011 01:28:35 pm
Guys,
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Lucas
22/5/2011 02:00:50 pm
A smile is extremely important becuase it is not only how people see the employees, but also how the company is represented. An employee should always smile when a customer walks through the door, becuase it lightens up the mood and puts a smile on the customers face. From a customers point if view if you walk into a store and the person and the front desk is in a grumpy mood then as a customer you would tend to leave the store, now from a business view if your employee is not representing a company properly then that is potential lose in a customer base and money. An example of this that has happend to me recently was when i went to a resteruant and the person taking our orders had a smile, which made us as customers feel welcome, but when the food came the person bringing it to us, looked really mad which also ruined our mood and made us want to eat some where else.
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Thomas
22/5/2011 03:06:28 pm
a smile does go a long way, in business and in life. When i go shopping or something, i like to interact with the staff, ask what is the best looking etc, but if there all negative and angry, there isnt any point and you just feel as thought your annoying them.
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Alec
22/5/2011 03:36:37 pm
A positive attitude always brings up everybody's mood. When i am shopping and the employee's are happy and friendly it tells me that they are going to make my shopping in that shop a good experience and that they will help me with what i am looking for.
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Peter Sabbagh
22/5/2011 04:41:12 pm
this is a smile ---> :)
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Lahiru
23/5/2011 12:47:07 am
Well, a smile can change a bad day to a good day. It gives the customer a sense of happiness which may brighten their day. If you are having a bad day, and you are being served by a grumpy cashier this may make your day even worse because their emotions may change the mood and therefore worsen your day.
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Kasey
23/5/2011 03:41:36 am
In relation to a personal experience a simple smile can ultimately have many significant effects.
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Nicole
23/5/2011 04:27:38 am
when you enter a store and your welcomed with a smile that creates a better atmosphere than If someone doesn't even take notice of them. For example If I go into a store if someone smiles and greets me I'll be more likely to come back to the store because they have shown an appreciation that I have entered the store and actually want to create a nice atmosphere for you
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terence
23/5/2011 04:40:06 am
i think its automatically more attractive when a person in a shop smiles because it makes them look like theyre interested in serving you and selling their service or product. Also when service staff ask you if you looking for something or need help looking for what you want. But it could also be anoying
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gibbson
23/5/2011 09:49:02 am
showing a sense of smile at work ( outback) customers tend to be more nicer to you and treat you nicely even when youve done something wrong. ive done slightly wrong mistakes at work infront of customers, but with a sense of smile, its like they dont even care, because smiles is what attracts customers. when i see smiles from when i go shopping with my mummy dearest from employees it feels refreshing and makes you get in a good mood.
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Nick
23/5/2011 01:04:11 pm
well put it this way no one wants to be served by a angry pissed off person do they?
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Tim
24/5/2011 06:57:18 am
people would like to admit they believe in the popular cliche 'dont judge a book by its cover', but lets face it, no body does. first impressions are everything, and something as simple as a smile can make or break a dealer/customer relationship and in turn, a deal.
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Fiona
24/5/2011 12:34:29 pm
It's really the classic example, but when I'm at the shops buying something i always notice people and the way they interact with me or other customers. If the person serving you seems grumpy or upset, you always walk away feeling bad about your purchase and like you've been a burden on their day. On the other hand, if the person serving you seems cheerful and happy, and is interested in serving you to the best of their ability, you leave the store feeling appreciated and wanted. I think all consumers just want to feel like they're welcome at a store. Smiling or being happy towards a buyer means that they will return and have a whole different outlook on the business that they're dealing with.
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kalmer henrico
24/5/2011 03:44:50 pm
I think smilin is really important especially where i work at a fast food restuaratn where you need to constently smile at the customers when surving them or helping them because it gives them a comfortable and happy feeling knowing that you are happy. I need to always smile because if im gonna show taht im sad (maybe due to a bad day) then the customers get a bad vibe about the place.
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ZAC !
25/5/2011 12:05:04 am
A smile is a great tool when used right in a business, for example you want a employee to have a natural smile and not a forced smile or look. also i have relised that in business i,e shop a salesman can use a smile too much and can become off putting and unfortable towards costumers and also smile when there is no need e.g bad news.
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irene
11/6/2011 06:53:46 am
a smile is the easiest way to keep your work environment enjoyable and memorable. because a happy workplace , happy employees therefor happy customers
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